Consumer & Retail

Few dispute the competitive value of a great customer experience (CE). And yet, how are retail executives experiencing the organizational journey to excellence?
The grass is greener than ever in Europe’s emerald isle. The end of quotas on dairy output could unleash economic growth potential worth €1.3 bn and create 15,000 new jobs in the coming years.
In Canada, a large and venerable mass-merchant faces a serious rethink in order to evolve its Customer Centricity from ‘art’ to ‘science.’ In China, the e-commerce team of a renowned retailer is confu